CUSTOMER SATISFACTORY SURVEY

Pizza Customer Service Survey

Please complete the following survey concerning your Domino's Pizza experience

1. Which store location did you order from?

• Taipan USJ
• Bukit Subang
• Serdang Raya
• Wangsa Maju
• Setiawangsa
• Wangsa Maju
• Ampang Jaya
• Subang Jaya

2. The order number is located on the left hand side of the receipt sticker attached to your box. Please type this number below.



3. Did the ordertaker thank you for calling Domino's Pizza and ask you to try one of our specials?

• Yes
• No

4. Was the person on the phone cheerful, knowledgeable and helpful?

• Yes
• No

5. At the end of your call, did the ordertaker give an estimated delivery time, repeat your order and say thank you? Please circle all that apply.

• estimated delivery time
• repeat the order
• thank you
• all of the above
• none of the above

6. Were you satisfied with the amount of time it took to receive your order?

• Yes
• No

7. If your order was delivered, how many minutes did it take to receive your order?



8. Was the delivery driver friendly and courteous at the door?

• Yes
• No

9. How would you rate your overall Domino's Pizza experience?

• Excellent
• Good
• Average
• Poor

10. Why did you decide to choose Domino's Pizza?

• Product
• Price
• Service

11. Do you have any comments or suggestions for your local Domino's Pizza?